We understand that unanticipated events happen occasionally in everyone's life. However, to be effective and fair to all of our clients and out of consideration for our esthetician’s time, we have adopted the following policy:
24-hour cancellation notice is required when cancelling or changing an appointment.
In the event an appointment is not cancelled within 24 hours, your card will be charged 100% of the service.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show". Their card on file will be charged 100% of the requested service for their missed appointment.
So guests may get the full experience, all appointments must begin and end on time so that the next client is not delayed. If you arrive late the treatment time will be reduced accordingly, and you will be still be required to pay full price. If a you are more than 10 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival.